Please be assured that staff are contactable each day during our term times and are available to support pupils through their Online Teaching and Learning Programme. Teachers will try and respond to any requests in a timely manner, and usually within 24 hours of receipt. Given the nature of the extended working day for staff, please understand that they may not respond before 8am or after 6pm.

Please do contact your child’s Form Teacher if you have any general queries.

If there is an issue relating to the work itself, please contact the relevant subject teacher in the first instance.

If you have general questions regarding our academic, pastoral or safeguarding provision, please direct these to Mrs Smith, Mrs Chand, Miss Jenkins or me.

Please feel free to contact any other member of staff as you would normally do for all other school matters.

Getting the Most From Online Learning

We will release regular resources for parents to help you navigate the new world of online learning programmes for your child. We will update you regularly on new content, including parent webinars. The first of these will be the week after the Easter holidays and will be about preparing your child for learning in the Summer term.

Be Well Tips and Advice for Families

Our focus on wellbeing has never been more important. We are supporting our families and our people in managing the impact of coronavirus with new focused content in the area of wellbeing. These include a range of ‘Cognita Be Well Tips’ on dealing with school closures and talking to your child about coronavirus. More on these and other resources can be found on the Cognita website.

Support with Technical Issues

While the school buildings are closed, our learning continues remotely and online. It is important that your hardware and software at home, whoever they belong to, work smoothly in support of your child’s learning.

We are offering a technical support service to help address any issues relating to online learning that may arise for your family. To access our technical support, you can contact us on: onlinelearningsupport@cognitaschools.co.uk.

This goes through directly to our team of IT experts. We will then follow up with you through whichever communication channel you prefer, including by phone, to resolve the issue. You may email us at any time and our staff will follow up during business hours, Monday-Friday.

01922 624374